Shipping policy
Last updated: January 11, 2026
1) Processing & Fulfillment Time
We begin preparing your order as soon as it's placed. Typical fulfillment times:
- 1–20 items: 2 business days
- 21–100 items: 7 business days
- 100+ items: 12 business days
During high-demand periods or promotions, fulfillment may take slightly longer. We'll keep you informed.
2) Shipping Time & Delivery Estimates
After fulfillment, your parcel is handed to the carrier. Estimated transit times:
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 4–7 business days | Ships from US fulfillment center |
| Sweden | 5–7 business days | Standard shipping |
| EU (Western Europe) | 4–7 business days | Germany, France, Netherlands, Belgium, Denmark |
| EU (Southern Europe) | 8–11 business days | Italy, Spain, Portugal, Greece |
| EU (Baltic/Nordic) | 4–7 business days | Finland, Poland, Baltics |
| Express Shipping | 1–2 business days | Available in select EU countries |
| International (Other) | 7–15 business days | Customs may affect timing |
Delivery windows exclude fulfillment time and any customs delays.
3) Shipping Costs
Shipping is calculated primarily by weight and destination for fair pricing. The exact cost is shown at checkout before you place your order.
Typical costs for single items:
- United States: ~$6 USD
- Sweden & nearby EU: ~€6-8 EUR
- Southern EU: ~€8-10 EUR
4) Title & Risk
Once handed to the carrier, title and risk of loss pass to you. We are not liable for carrier or customs delays after dispatch.
5) Customs, Duties & Taxes
Orders delivered outside the EU or US may incur import duties, taxes, or fees. These are not included in your FRÉA order and are the recipient's responsibility.
6) Delays & Force Majeure
We are not responsible for delays caused by carriers, weather, strikes, customs, or events beyond our control. If your parcel is significantly delayed, contact us and we will assist.
7) Tracking & Notifications
When your order ships, you'll receive a confirmation email with tracking details so you can follow its progress.
8) Lost or Damaged Orders
If your order appears lost or arrives damaged, email us within 7 days of the expected delivery date with your order number and (if applicable) photos of the damage. We'll work with you on a replacement or refund.
9) Returns & Exchanges
Please see our Return & Refund Policy for how to initiate a return or request a replacement.
Contact
Questions? We're here to help: info@freabeauty.com